Predictive Analytics for Customer Success - eBook

SaaS businesses tend to have a wealth of information about their customers.

The challenge is making use of this data to identify customers who are at risk of churning, ready to upgrade or buy more, and ripe to convert from a freemium or trial to a paid account.

In this eBook, we’ll explain:

  • How predictive analytics can help Customer Success teams be more effective.
  • How machine learning technology works.
  • What to look for in a CSM solution with predictive capabilities.
  • What to consider when implementing a predictive analytics solution.