The Role of the Customer Value Review

The "Land and Expand" strategy applies within your company as well as with your external customers.

How will you prove your value and justify your CS budget to your senior management team?

Watch this presentation featuring Mikael Blaisdell, Executive Director of the Customer Success Association. Ensure that your organization will invest in you and your Customer Success team!

Hear about:

  • Confusion within the CS community.
  • Connecting your QBR and CVR process.
  • Defining and demonstrating value.
  • Identifying your internal and external customers.

Plus an excellent Q&A session with the audience!