Customer Success Metrics Survey

Roles, responsibilities, and performance metrics for Customer Success.

We conducted a popular survey examining the responsibilities and performance metrics of Customer Success teams.

Here are a few highlights:

  1. Customer Success Managers are tackling numerous roles as businesses try to determine how Customer Success fits into their organizational structure.
  2. Metrics used to measure Customer Success remain variable amongst organizations.
  3. Only 20% of respondents use software specifically tailored for Customer Success Management.