Customer Success Metrics Survey

We conducted a survey about the responsibilities and performance metrics of Customer Success Management teams.

Here are a few highlights:

  1. Customer Success teams are tackling a wide variety of functional roles as companies try to determine how Customer Success fits into their existing organizational structure.
  2. The evaluation metrics of Customer Success teams remain extremely variable across organizations.
  3. Only 20% of respondents use software specifically tailored for Customer Success.

Want to see the full results? Download a copy of the complete report →