Customer Success Roles and Metrics - Survey Results

We recently conducted a survey examining the responsibilities and key performance metrics of Customer Success teams.

Here are a few highlights:

  1. Customer Success teams are tackling a wide variety of functional roles as companies try to determine how Customer Success fits into their existing organizational structure.
  2. The evaluation metrics of Customer Success teams remain extremely variable across organizations.
  3. Only 20% of respondents use software specifically tailored for Customer Success.

Want to see the full results? Download a copy of the complete report →