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Feel like you are stuck in firefighting mode?

Want to be more strategic with your work and team?

You are not alone.

Watch as Nils Vinje and Dan Gamito of Glide Consulting discuss four common themes that can plague even the best Customer Success teams.

Topics include:

  • Creating a supportive CSM environment.
  • Advocating the needs of CSM in your org.
  • Time management and planning.
  • Making progress with key projects on a busy CSM team.

If you're new to management or building your first CSM team then this discussion is for you!