Feel like you are constantly stuck in firefighting mode? Need to be more strategic with your work and team? You’re not alone.

Watch as Nils Vinje and Dan Gamito of Glide Consulting discuss four common themes that can plague even the best Customer Success teams.

Topics include:

  • Creating a supportive CSM environment
  • Advocating the needs of CSM in your org
  • Time management and planning for the future
  • Making progress with key projects on a busy CSM team

If you're new to management or starting to build your first CSM team then this discussion is for you!