Customer Success Management Solutions - eBook

Customer Success Managers need to understand the impact they're making to onboarding, engagement, and retention.

This requires measuring and analyzing both the engagement of customers and the effectiveness of team processes.

This eBook provides a primer on the analytic techniques most critical to Customer Success. Inside you'll learn:

  • Different categories of analytics and what they can do for your Customer Success team.
  • What customer data you should be collecting.
  • 4 key analytic tools every CSM should know.
  • When to apply each technique with examples.