Customer Analytics eBook

Customer Success Managers (CSM) need clear visibility into client onboarding, user engagement, and customer retention.

This requires measuring and analyzing both  customer behavior and the effectiveness of Customer Success processes.

This eBook provides a primer on the analytic techniques most critical to Customer Success.

Learn about:

  • Different categories of analytics and what they can do for your Customer Success team.
  • What customer data you should be collecting.
  • Analytical methods every CSM should know.
  • When and why to apply each technique.