Customer Analytics eBook

Customer Success Managers need clear visibility into their accounts in order to drive retention, advocacy, and revenue growth.

CSMs can uncover actionable insights by analyzing customer behavior along with their own Customer Success processes.

This eBook provides a primer on the analytic techniques most critical to Customer Success.

Learn about:

  • Different categories of analytics and what they can do for your Customer Success team.
  • What customer data you should be collecting.
  • Analytical methods every CSM should know.
  • When and why to apply each technique.