Customer Success Management Solutions - eBook

Customer Success Managers need to understand the impact they're making to onboarding, engagement, and retention.

This requires measuring and analyzing both the engagement of customers and the effectiveness of team processes.

This eBook provides a primer on the analytic techniques most critical to Customer Success. Inside you'll learn:

  • The different categories of analytics and what they can do for you.
  • What customer data your team should be collecting.
  • The 4 key analytic tools that every CSM should know about.
  • When to apply each technique with examples.